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FAQ

Returning

  • What I need to do to return the product?

    Send an email to info@fennecfit.com including your order number, all item(s) you wish to return or exchange, and the reason for the return or exchange. In order to accept your return, we must receive this email within fifth-teen (15) days after you have received your order.

    Within 2-3 business day we will send you the return shipping information and provide further instructions about how to complete your return.

    In case you’re making a return, you’ll see a credit on your credit card statement within 1-2 billing cycles after we’ve received the returned merchandise and have approved the return. 

  • What is the return policy at Fennecfit?

    Let’s face it, returning the items are not pleasant, but we have worked on support you along the way as much as possible. You are not 100% satisfied with your product, you're always welcome to return it to us within 15 days.

    If you wish to make such a return please follow statements below:

         1. Item(s) must be unworn & unwashed. And you know what we mean under it; keep it free of stains and signs of wear.Returned items must be returned with original packaging and properly wrapped to avoid any damaged during the delivery.

          2. As soon as we have received the returned items, items will go through an inspection, making sure that all the requirements have met. If all the requirements are met, we will refund your payment.

    Note that returning costs are covered by the customer, if the purchase has been made outside Estonia.

    The customer will also cover any damaged products or lost packages. We recommend choosing a shipping method that inlcludes proof of delivery or a tracking number.

    All refunds will be made to the account you first paid your order with. Allow at least 14-30 days for your return to reach us and to be processed.

  • What if the product is damaged?

    We examine our products before shipping, so manufacturing errors are rare. However it does happen from time to time. If you receive a damaged product, please email us at info@fennecfit.com within 48 hours of receiving your order. To initiate a refund or exchange, follow these steps:

    Leave all tags on the products. Take photos of the damaged product and attach them in your email. Our team will review your claim and, once approved, we will provide either a full refund or exchange, depending on inventory and availability. In some cases, we may provide a prepaid shipping label to return the item.

  • I would like to exchange the item.

    It happens that bought item does not meet your measurements and we are happy to help you with the  exchanging process.

    Please note when sending back the original item, the cost will be covered by the customer. We are sending the new size free of charge within Estonia. Outside Estonia the customer needs to cover the both shipment costs.

    Please contact us info@fennecfit.com for clear instructions.