Questions and Answers
What is the return policy at Fennecfit?
Let’s face it, returning the items are not pleasant, but we have worked on support you along the way as much as possible. You are not 100% satisfied with your product, you're always welcome to return it to us within 15 days.
Returning of the product is free of charge for the customer in Estonia and Denmark for over 50€ purchases. Returning costs are covered by the customer, if the purchase has been made outside Estonia or Denmark.
If you wish to make such a return please follow statements below:
1. Item(s) must be unworn & unwashed; keep it free of stains and signs of wear. Returned items must be returned with original packaging and properly wrapped to avoid any damaged during the delivery.
2. Follow the steps above to initiate the returning process.
3. Once we receive your returning request, we will forward you the returning process steps.
4. As soon as we have received the returned items, items will go through an inspection, making sure that all the requirements have met. If all the requirements are met, we will refund your payment.
5. All refunds will be made to the account you first paid your order with. Allow at least 7-14 days for your return to reach us and to be processed.
The customer will cover any damaged products or lost packages. We recommend choosing a shipping method that includes proof of delivery or a tracking number, and make sure to save the receipt.
Note to add the returning label with the order ID inside the package, so we can easily identify your returned order.
Original shipping charges are non-refundable.
New policy valid since 01.05.2021
What items are returnable?
You can return any of your order within 15 days of receipt of your shipment. They must be:
- In original condition
- Unwashed and unworn
- In the original packaging
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
I would like to exchange the item
It happens that bought item does not meet your measurements and we are happy to help you with the exchanging process.
Please note when sending back the original item, the cost will be covered by the customer. We are sending the new size free of charge within Estonia and Denmark. Outside Estonia the customer needs to cover both shipment costs.
Please contact us firstname.lastname@example.org or write here for clear instructions.
My order is damaged
We examine our products before shipping, so manufacturing errors are rare. However, it does happen from time to time. If you receive a damaged product, please email us at email@example.com or write us here within 48 hours of receiving your order. To initiate a refund or exchange, follow these steps:
1. Take photos of the damaged product and attach them in your email.
2. Our team will review your claim and, once approved, we will provide either a full refund or exchange, depending on inventory and availability. In some cases, we may provide a prepaid shipping label to return the item.